Friday, November 19, 2004

General Mills, we need to talk...

Boy would I hate to have been the unlucky woman who had to respond to my ridiculous complaints about their below average Clam Sauce product... But here is her response in it's entirety...

Thank you for contacting Progresso regarding your disappointment with our product. Our goal is to give consumers quality products at a good value. Prior to introducing any product, extensive consumer testing is done. Each product must receive a high rating in our testing program before it goes on the market. We will pass your comments along to our product team.

Unfortunately, there would not be a way for you to purchase the product prior to reformulation. You may need to keep looking at your local grocery store.

We are eager to regain your goodwill and hope you will give us another opportunity to serve you. Thank you again for taking the time to contact us.

Sincerely,
Amy Metzger

General Mills
Consumer Services

Listen Amy... I don't know what kind of second rate testing program you're running here, but clearly someone with ACTUAL taste buds should have been on the panel. You may not have my goodwill... I'm buying the generic...

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